Please click on one of the questions below to see the answer.
1. Why are your turnaround times rather long?
With every service we offer, quality is our primary concern and most of the time, producing quality takes time. No matter if it’s social media services, content creation or SEO, there will always be providers pumping out your order in 24 hours or less but they usually lack in quality which can have small or large impacts on your company, depending on the service.
- Your fanpage got deleted with a spam warning from Facebook?
- Lost all followers, likes, +1 votes overnight?
- Received an unreadable article that will bore the heck out of your readers and make them question your authority?
- Got hundreds of thousands of backlinks in a few days and then see your site vanish from Google due to a penalty?
- Trying to get updates on your order but nobody has responded in days?
The list literally goes on without end and it’s a sad fact that there are lots of shady providers out there just looking to deceive and take your money. We do our best to save you headaches and our support is always there to answer your questions in-depth and quickly.
2. Are your turnaround times guaranteed?
The turnaround times stated on our product/order pages are estimates and not guaranteed – depending on order volume of yourself or other clients, times could increase or decrease.
If there are any delays to expect or a big order queue, we will let you know before working on your order. If you have any doubts you can always send us a message before placing an order.
3. Do you have bigger packages available?
While even the biggest package sizes of our services are more than enough for the average website or business owner, you may have special needs or want to order in bulk. Please contact us to discuss custom orders, bulk pricing, combo deals and more.
4. What happens after I ordered/paid?
We use a simple shopping cart system. After you have added everything you want to order to your cart, you can proceed to the checkout page where you can review your order again and make any necessary changes. Upon checking out, you will be redirected to Paypal. After payment, please click the link “return to merchant” – you should be redirected back to our “Thank You” page.
Meanwhile, you should have received a confirmation email from us containing a link to an order form on our site. Please fill out all fields with the correct details so we can start working on your order right away. You will receive a confirmation email from us when we start working on your order and again when we finished your order. Should you have any questions before, during or after checkout, please make use of our livechat (if available) or our contact form.
5. What is your refund policy?
We have done our best to describe every service we offer on this site in as much detail as possible. If you are unsure about anything, please contact us before ordering so you know exactly what you’ll receive. Please keep in mind that you’re not purchasing a simple product here that you can return at any time. Everything we offer on this site is a service – that means there is no possibility to return anything. Even when you change your mind after your order we have still put in all our effort and work hours into providing the service.
That’s why it’s quite rare for us to provide a refund, unless there is a valid reason. “I did not like the service” is not one.
- *Unforeseen long delays in turnaround time (10 days or more)
- I mistakenly ordered the wrong service! (Please contact us immediately as we usually start working on all orders within 24 hours)
- I assumed service ABC would bring me XYZ…(If you are unsure about anything, contact us before ordering!)
- **My website dropped in search engine rankings/was penalized
- ***I ordered X followers/+1’s/fans/likes but that count is starting to decline already!
*: If turnaround time is longer than usual due to big order queues (=foreseen delay), we will let you know before working on your order to have your consent. If you don’t give us your consent, we will send you a refund right away (assuming you already sent payment). In case we already started working on your order and turnaround times are 10 days or longer than quoted (=unforeseen delay), we will also give you a refund.
**: We make no guarantees for ranking improvements and have no control over what you do with your site or which other services you’re using parallel to ours. Be assured this never happened to any of our clients so far but despite using the safest and most up-to-date techniques, we are at the mercy of Google as much as anybody else.
***: This happens very rarely. If it does, we have a 30 day replacement warranty for all social media services.
Please also see our terms and conditions.
6. Do you have any kind of guarantees?
For all social media services, we have a 30 day replacement warranty: If you lose followers/fans/likes etc. within 30 days of ordering, we will replace them free of charge.
7. High PR Backlink Services: What are the differences?
We offer 3 types of high PR link building services and all of them have their own unique purpose:
High PR Blog Posts: Effective and very affordable high PR backlink solution, one-time cost. Posts get indexed quickly and imitate guest blogging behavior (articles roll off the homepage into inner pages after a while), so looks very natural to Google and hence works very well.
The downside is that posts don’t sit on the homepage for a long time but the quantity makes up for that. This service has produced great results in various niches but for very competitive ones, the largest package is recommended or better, one of the 2 services below.
High PR Homepage Backlinks (general): These types of links are the most powerful in SEO and will often account for the largest jumps in rankings for any keyword. Offered as a monthly service, since these links are rented and there is only a limited amount of link slots available on the homepage (to avoid dilution of page rank and link power).
Links are NOT placed in sidebar/blogroll/footer (to avoid penalties) but inside contextually relevant articles and content related to your niche. The downside with this particular service is that there are articles on different and unrelated topics on the homepage, so yours might show up between an article about forex investing and nike shoes.
Something unique we’ve added to this service are tiered web 2.0 link pyramids that also link to your money site. What’s special about these is that they will have a lot of high PR (1-3) links pointing to them. Over time, these web 2.0 profiles usually turn into PR 1+ properties themselves, they often end up ranking next to your money site, too. You could get multiple listings on the first page!
We also provide all login details so you can make changes to the content, add banners etc. Also, when you cancel the service, these web 2.0 links will stay alive and won’t be removed (but the rented homepage backlinks will).
High PR Homepage Backlinks (niche): Even more powerful than the general high PR homepage links. These types of links really are the be all end all of SEO, hence the high price tag. However, the results they bring are more than worth it.
It’s a waste of time and money to enter most competitive niches without these kind of links and for low-medium competitive niches, you’ll usually end up ranking on the first page within a few weeks (unfortunately, we can’t make any guarantees but so far, that’s been our and our client’s experience).
This service has pretty much all the features of our “high PR homepage Backlinks (general)” service (not including the creation of web 2.0’s), except for the fact that every article where your link is placed in is hand written and posted on sites that are completely relevant to your niche.
If you have a site in the health niche, you will receive health related articles (on your particular topic), that are posted on health sites with only health content on and several 100-1000’s of backlinks pointing to them. This super-relevancy and authority makes these backlinks the strongest in the SEO world.
8. SEO Services: What is ‘anchor text diversity’?
This can best be explained with an example: Let’s say you want to rank for the keyword “how to make pancakes”. If you build 100 links to your site and all links have the anchor text of “how to make pancakes”, then your anchor text diversity is basically 0. Among other elements, this was one of the main things targeted by 2013’s Penguin 2.0 algorithm update.
If your anchor text is always the same keyword, you will get penalized and lose rankings, no doubt. What’s the solution? Diversify/mix up your anchor text: Instead of building 100 links with the same anchor text, mix it up with things like “click here”, “http://mypancakesite.com”, “Read more”, “yummy pancake ingredients” etc. This will look completely natural to Google and prevent your site from getting penalized.
With our tiered link pyramids and maximum link diversity service, we already take care of using a highly diverse anchor text mix. Our maximum link diversity service is particularly recommended for brand new sites to establish a base diversity of both anchors and links!
Once you have created a high link and anchor text diversity, you’re safe to go for our high PR link packages because they are specifically going to use your main keywords as anchor text (so you get the “most bang for your buck”). Without diversifying your anchor text first, you could possibly risk a penalty.
Date last updated: 09/17/2013